Joomla 3 and VM password reset redirect to VM register

I'm using Joomla 3.9.3 with VirtueMart 3.4.2. I have a login page using the standard Joomla login page. When a user clicks on forgot password or forgot username, they are taken to the appropriate page: /register?view=reset

When the email address is entered correctly and captcha solved and you click Submit it doesn't ever send the email to the user, and always redirects to VirtueMart register page: /shop/user

If I click on Forgot Password or Username there on that resulting page, it takes me back to the original url.

I don't have any SEF plugins installed on this site.

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